Guest Reviews

We were a large group of 10 people and had a few changes during the coordination process, the staff made any and all changeswithout problems. Very friendly and knowledgeable.

The proper was clean, spacious and furnished great. Wonderful house.

The hammack fell down. Still hurts my back. RESPONSE: We are so sorry that happened. Our maintenance staff has checked all our hammock hooks as a result.

TEAM is great. Security guards impecable, well educated. The manager solved us a problem with hot water immediately. The cleaning lady amazing. Great Team

Beautiful houses ! incredible environment.

The staff members in the villas are excelent!!! From security, maintenance and cleaning the service is outstanding.

Ive been to Roatan 9 times... This is the 4th time I stay here!!! I love it and I will stay here always!!! Best place to stay in West Bay far....!!!! RESPONSE: We love having you and look forward to your next visit!

I myself would not want the grounds keeper . As i felt this a bit obtrusive to our stay . And as they were aleays visible and on the dock and if it were my home . This would be unnaceptable .. RESPONSE: Thank you for this, we will try and get him to be a little more out of sight in the future. Hope to see you back soon!

House was imaculate and had full amenities .. great home

Island House Roatan is fantastic to work with. The web site is very easy to use to book a location and the team members are very responsive through email or phone calls. As a rental owner myself there's always little issues here and there and the Island House folks take care of it quickly.

We love the property. We've stayed in Varadero two trips in a row now. Can't beat the location. There were great places to eat within short walking distances along with some shops. West Bay beach is gorgeous. One of my favorite vacation spots by far.

Everyone was VERY friendly and accommodating!

The property was beautiful with amazing views. The pool deck is a great social place to hang out and the media room was a great getaway. AppleTV was a great additive to winding down the day. Thank you for your review. We are happy you enjoyed Shalymar and hope you can return to stay with us soon!

Shanna was excellent

Excellent. RESPONSE: Thank you, we are happy you enjoyed your stay in Mission Gate 3B. Please come see us again sometime!

Brad, Ruth and all the rest of the team are the best! Always friendly and there to answer any questions. They go out of their way to make sure you are having a great time and that you are comfortable in your stay. And Brad is always happy to play a round of golf with you. REPLY: Thanks, Janna! We are always happy to have you back with us. And yes, always looking for a good excuse to get on the golf course! We appreciate the comments on the house and will pass them along to the owner. Have a great summer, look forward to seeing you next time!

We love Roatan and all the wonderful staff at Island House. West Bay Village is our favorite location,beautifully beach,accommodations are excellent and locals are very friendly. We always make new friends with the other people staying in the other houses. Its fun comparing trips and diving experiences. Looking forward to our next trip to this island paradise.

Each and everyone of the staff are so nice and very helpuful!

Our second stay at Casa Martin was again, excellent. Some rubber backed rugs might be nice at the side door to the patio and in the kitchen as the floor can be very slick if wet. The water pressure wasn't very good. I reported a broken cork screw:-) These are minor things ~ just thought it was something you needed to know!!! Thanks again for a fabulous week in Roatan!!!! REPLY: We are happy you had such a great time. We've addressed the can opener and the water pressure, sorry about that but thank you for letting us know.

Everyone was extremely friendly and always willing to help us if we needed it

This was our 2nd time to stay at Casa Martin and we will continue to stay there when we come back to Roatan. REPLY: Thanks, we look forward to seeing you next time!

Brad and Ruth and the whole bunch were awesome, the house was stay ready just like we expected, amenities were more than we expected. Couldn't have been better.

House was awesome, the pool, spa, everything. Even got a new grill and boy did we break it in. Left the Kayak out overnite and forgot to put it up but the young caretaker Efrain did for us, just the most relaxing vaca in a while!! Thank you for making it possible! REPLY: Thanks, Tommy, we're glad you all had a great time. Please come see us again next year!

I only have one complaint, the neighbors a few days seemed to want to play Latin Dance Music, including Latin Rap/Karoake from very early in the day until very late at night. They were not super considerate in terms of being quiet. Perhaps it was just a byproduct of Semana Santa? I mention it because the people sleeping on that side of the house would probably not return to the house ONLY for that one reason. REPLY: Thank you for your review. You are correct, that noise was probably due to the holiday week. Normally the neighbors are considered great by our guests. We did speak to them about it, and hope to have you back at Sunset House again.

Everyone was very friendly and helpful. And, very responsive when we had an issue or needed something.

All 6 of us loved, loved, loved the condo and it's location. Every morning on the balcony having coffee was the best. A table and chairs out there is so much better than a sofa. We ate, read and played games at that table. We've already made referrals for this property. The beds are really uncomfortable and I would suggest a layer of memory foam but we were so tired at the end of the day that we slept pretty good. The only real negative of the whole trip was the excursion with Captain Ricardo. I would never recommend this; it would reflect badly on your business. 3hrs pounding to 2 below average snorkel spots is not my idea of fun and truly wasted one whole day of our time there. Otherwise, all was excellent. Thank you very much to your whole team. REPLY: Thank you for your referrals and your review. We have passed along your suggestions about the memory foam to the owner, and we will take your review of your trip with Ricardo under heavy consideration when discussing excursions for our guests in the future.

Brad, Ruth and Shanna were great. They were very helpful when we needed a guide for the island tour and the security and maid staff were wonderful.

Perfect. Have already booked it for next year. REPLY: Thank you so much, we love having you all! See you next time.

We have rented with Island House in the past and were very impressed. They were the same this time, extremely helpful and friendly. We were able to have access to the property early to bring our luggage and groceries in. Whenever I had pre-trip questions, Ruth or Shanna got back to me very quickly. I stopped at the office to purchase charcoal one afternoon and Brad informed me they were out and he would try to track some down. When we got back from the beach there were two partial bags of charcoal and a can of lighter fluid on our steps. Talk about great customer service! Ernest was also available to help if we had questions or wanted to book activities. Since we have been to the island several times in the past, we didn't utilize his services but it would be a great option for people who don't really know their way around. I would recommend Island House to anyone and we will definitely use them on our next trip to Roatan.

The property itself was gorgeous and very comfortable for our family of 6. It is literally right on West Bay Beach. We enjoyed every minute of our stay. The cleaner did an impeccable job both before we checked in and mid-week. We were a little disappointed that the kitchen was not very well equipped with pots, pans utensils, measuring cups and spoons. But that was minor. Also would suggest a gas grill or at least a larger charcoal grill. Also we did experience a power outage. This was not unexpected as it is an issue on the island. However, we noticed that the unit next door had a generator. This is a premium property that nets a premium rental rate, the owners should think about back-up power. None of these issues are major and are definitely not the fault of Island House. REPLY: Thank you for your review, we are glad you enjoyed your stay! We will be updating the kitchen housewares, thank you for bringing that to our attention. We've also passed along your suggestions about a gas grill and generator. We hope to have you again!

Excellent

Only problem with property when the sun goes down bugs are bad. Yes I know it is on the beach. Ate my grandkids up. REPLY: Thank you for your great review, but sorry the kids were eaten up. The beach is raked daily to try and minimize the bugs, but we will look into improving this.

Very helpful, friendly and for the most part quick to respond.

Mentioned above - really the only challenge we had was the water pressure, and especially in the master bath shower. REPLY: We appreciate your review, thank you. Yes, we had definite issues with the water pressure during your stay, very sorry about that. We've solved the issue so it should not happen again.

Everyone at Island House is very easy to work with and you receive prompt replies to any questions.

We had a wonderful time in Roatan. However the weather was pretty cloudy and rainy for 4 days so we didn't spend as much time in the water. Blackie and Marty cooked us a great meal of coconut shrimp and chicken. We enjoyed the new dive shop just down the beach - they were very professional. We really liked the ping pong and shuffleboard games when the weather was not so nice. REPLY: We're happy you enjoyed your stay despite the weather, and you're right-those games are great on those not-so-nice days! Thank you, we hope you can return.