Guest Reviews

all members are very knowledgable, professional and eager to hear any feedback clients may have.

KD's house was very clean and well stocked. It would be a deffinate asset if a small bathroom containing a toilet and sink were to be added to the upstairs bedroom, as the circular stairs can be very hard to navigate during the night. Other than that the beds, sofa's etc were very comfortable. REPLY: Thanks for the GREAT review, Cathy! We love having you back each year!

The Island House team is a very professional, organized and made our family feel like an extension of their family. REPLY: Thank you, Matthew, it is a pleasure to continue to have you visit us!

This is the best house for families with younger kids as it's 1 story with no stairs, steps away from beach so it's easy to get to the beach, the front area and deck allow your kids to play outside while keeping an eye on them. REPLY:

Excelente

Amaizing REPLY: We're happy you enjoyed your stay!

Your staff was very nice and answered our questions in a timely fashion.

We had a wonderful stay in the Varadero. It is a spacious condo with a magnificent view. REPLY: We're glad you enjoyed Varadero! Please come back and see us again!

Island house took us back to the airport - on time and air condition vechicle

We enjoyed hanging out at this beautiful property ,cooking, grilling, playing cards,reading.The kitchen was very equipped with everything we needed.They had fresh bottle water by each sink.House was very clean.Would definitely come back .Would recommend having your own vehicle. REPLY: Thank you for your glowing review of Casa Melody, and the suggestion for a car rental is appreciated.

the members of your team were awesome and very helpful and accomodating. Loved you all !!!!!!!!!!!

Had a great vacation ! The house was amazing and so very nice. A short walk to the beautiful infinity pool and cove was so great. Met lots of people at the pool that were so friendly and cool to talk to. It was great to have the security guards to let us in and out each time we ventured out....all of them were so very nice and friendly. It was great to be close to Infinity Bay Resort. Cool place and great access to the beach and all the fun places there ! Thank you for everything !!!!!!!!!!!! REPLY: Woohoo!! We are happy you enjoyed Castillo des Arboles and your stay with us, we hope to have you back soon!!

Everything was great from before we got to after we left. Great staff that made us feel at home and took care of all our needs!

The property was great and in an excellent location. Secluded yet just a short walk to anything anyone could want.

Great

Great

Once again a perfect vacation thanks to Ruth and your team. Little things were taken care of immediately, and cleaning and security were polite, helpful and invisible. I really hesitate to tell everyone how good you make it, because I want to be able to book my two weeks! Your team makes our vacation a vacation. All in it costs over $5,000 to fly there, stay, do some activities, and eat well. It is by far the best money I spend each year. We'll book our two weeks for 2018 once we know Heidi's school vacation schedule. This time we may need the upper... we'll be bringing friends...

The blender is tired and needs to be updated. One of the plastic utensils is getting weak, the can opener needs to be replaced,and the cold water knob needs to be tightened up. None of this bothered us, but picky people could complain. It gave us a good reason to talk to our neighbors. It's amazing how helpful everyone is. I traded a cold beer (that was in the fridge already) for the use of the can opener, and it was the genesis of great conversations and good times with the upstairs neighbors. REPLY: Thanks, Jim! We will get into the unit pronto to change out the blender and review the kitchen utensils. We always appreciate the help and look forward to seeing you next year.

This is our 4th time dealing with Island House, and the experience only gets better each trip. The check-in process is quick (they say your ice cream will not melt, and it is true). Brad arranged for a local fish monger to come to the house and sell us HUGE shrimp and lobster, which we enjoyed every day. Carlene and her staff maintain the house very well. The gas grill broke down the day before we arrived, but Brad and Shanna arranged for a replacement grill less than 2 hours after our check in. We had a slight issue with the internet, but this was dealt with in less than 2 hours as well.

This was our 3rd time staying at Casa Cascada, and it never disappoints. The views of the ocean from the living room and most bedrooms are beautiful. Though you are close to West Bay Beach, there is a feeling of privacy to the property. An outdoor kitchen/bar was added a few years ago, making it a great area to entertain family and friends. We have stayed other places on the island, but none compare to this home. We plan on making this a yearly destination.

Ruth and Ernest were always very responsive. Marty and his Team were fantastic getting us to where we needed to go.

This is our third stay A St. Macs Upper. I honestly think that this is the best rental property in West Bay. Your views are incredible with your private beach area. The open structure of the house combines the dining, kitchen and living area into one great great room with two double sliding doors that provide access to a huge deck overlooking the beach and the beautiful Caribbean. We are definitely going back.

Everyone is very friendly.

We loved our stay in Casa Martin. There is everything you need and more. Have already booked our 5th trip to West Bay Village for 2018.

Great team to work with. Any of the staff could take care of your needs. Easy to contact.

We love staying at an Island House Property and look forward staying in 2018.

Everything was super easy and smooth. I would use them again in a heartbeat :)

We had an amazing time in Roatan! The beach house was amazing our dive shop was directly downstairs, the people were spectacular and the whole experience left us wanting more!

Island House staff were prompt and through. Even catching my airline reservation did not match up with the days reserved.

The owner was top notch. On a 1-5 scale, Tammy is 5+. With reference to beach access, the location of the property is a 4. With reference to surrounding properties, a 3. Access, by car, 1. The TV reception was very poor, but I had an HDMI cable and computer. There was no DVD. The property was very clean, except the doors, where people pulled them shut. Those areas were quite discolored from being pulled shut, and needed painting.

Team was very friendly, accommodating. Always working to keep us informed and doing whatever they could to help us.

Loved the house, the infinity pool at the end of the day was wonderful to come home to, got our exercise everyday walking the hill to West End, view from the infinity pool/deck was fabulous - loved watching the dive boats. Would definitely stay again.

The house was very clean. It had everything that we needed and we loved the location.

Excelent!! A perfect place to stay in Roatn!!

We were more than impressed with the beautiful jungle setting of Casa Melody. We stayed there for ten days and a big part of the charm was sitting on the large wrap around deck enjoying the beautiful tropical foliage and birds. It was our lucky day to watch two scarlet macaws (the Honduran national bird) fly overhead. The home was sparkling clean with very comfortable amenities. It was well worth having a rental car to get around the island. The management team was very helpful streamlining the rental process and was a great resource to help us navigate the nuances encountered in Roatan. We drove to West Bay beach and parked, however it is also a comfortable 10 minute walk to the water and another 15 minute walk to the best snorkeling on Roatan! It is a great value. We plan to return next year and will stay at the beautiful Casa Melody!

We were more than impressed with the beautiful jungle setting of Casa Melody. We stayed there for ten days and a big part of the charm was sitting on the large wrap around deck enjoying the beautiful tropical foliage and birds. It was our lucky day to watch two scarlet macaws (the Honduran national bird) fly overhead. The home was sparkling clean with very comfortable amenities. It was well worth having a rental car to get around the island. The management team was very helpful streamlining the rental process and was a great resource to help us navigate the nuances encountered in Roatan. We drove to West Bay beach and parked, however it is also a comfortable 10 minute walk to the water and another 15 minute walk to the best snorkeling on Roatan! It is a great value. We plan to return next year and will stay at the beautiful Casa Melody!

I had very little interaction with team members but from the condition and utility of the property I can see where this property management team is a good one.

Casa Melody is a very peaceful, very clean, and very orderly home to spend a week or more in Roatan. The owners and property management are fastidious about making any time spent here very rewarding, all without breaking the budget. While not right on the beach, a short, pleasant ten minute walk will put you there and without all of the noise and intrusions of a beach house. The house is situated in the jungle which, with its cooling breezes, makes for great sleeping and pleasant times. I am already planning a return to Roatan and another stay at Casa Melody.

Service orientated and efficient.

great location right in front of the beach and all of the amenities needed.

They where great

The place was more then I was hoping for. Was clean and comfortable. Just a 10 min walk to the beach. Was a great stay planning on doing it again.