Guest Reviews

Every thing was excellent, the house has the best spot on West Bay. The only thing to be improved is the bed linen sheets, a softer ones would be nice REPLY: Thank you, we are happy you enjoyed yourselves, Casa Martin is a special house. Thank you as well for the recommendation on the linens.

It is a lovely house, tremendous location, everything was great, the house is as you see it in the pictures! Beautiful beach, would recommend it to everybody! REPLY: Thank you very much!

Brad, Shane & Julio are extremely helpful. Made reservations at restaurants and arranged for transportation when needed.. TV and Wifi worked great. I had to watch the Final 4.

If you want to relax, can't find a better place. REPLY: Thanks, Kelly, always a pleasure to have you!

Resolved any issue quickly and politely

Very nice, both quite & secure. Short walk to beach. Ate daily on balcony with lovely view. Kitchen is well equipped. Appreciated the clothes lines on the balcony and the washer and drier as we stayed two weeks. Would definitely stay here again. l REPLY: Thank you for your kind review, we hope you can come back and stay with us again.

Friendly, responsive and flexible. Great to work with.

Shanna Jackson was great!

Casa Martin house was spectacular clean spacious. Deck was awesome. 30 steps to water from the deck. Couldnt get any better than that. REPLY: Thank you very much, that sure sums up Casa Martin! We hope you can come back and visit again soon.

Everyone was great. Julio was very helpful showing us the house and arranging activities.

Annabel was clean and well equipped on our arrival. The ocean view from back porch was the best. Spent much of the trip sitting in chair swing reading, Nice having air conditioning and reliable wifi. REPLY: Thank you for your kind review, Annabel sure is a special home!

Excellent all the way. Shana was wonderful and help me through any concerns that I may have had

Loved it and we are returning next year for 4 months REPLY: We are so happy you liked Bonito Beach so much you are coming back! Thank you!

The whole team was very friendly, knowledgeable, helpful and overall the right partnership for a complex such as this.

Overall our stay was most enjoyable. We loved that we could just walk out the door and a few steps away was the beach. The property was quiet, clean, comfortable, decorated nicely, had adequate dishes and utensils, had a few welcoming gifts (eg.coffee, banana bread), comfortable beds. The water temperature could have been slightly warmer and the bathroom sinks/faucets could be changed out. However, the experience with the "Boat House" was terrific. Thank you, REPLY: Thank you, we are happy you enjoyed yourselves at Boat House, please come back again soon!

Staying at Annabel was home away from home. The minute you step foot on this property you will feel the peace and tranquility that you dream of for a vacation. The home has a beautiful wrap around deck with views into the tropical foliage as well as out into the Caribbean. Relaxing in the hammocks while being peacefully swayed by the heavenly breeze was so soothing. Inside the home you will find gorgeous mahogany floors and doors and decor fitting for a Caribbean retreat. The kitchen was well stocked and the TV/Internet worked great. While there is not a beach in front of Annabel, it takes only 15 minutes to walk to West Bay beach. West Bay beach is absolutely beautiful with easy swimming and snorkeling. It can get a bit crowded on cruise ship days so getting back to the peace of Annabel was especially inviting. We especially enjoyed coffee time in the morning and wine time in the evening on the back deck. The sunrises and sunsets were spectacular with their brilliant colors and majestic clouds. If you are considering a trip to Roatan you will be blessed to stay at Annabel...we certainly were. Thank you so much to Bob and CJ for sharing your piece of heaven with us. PS The Grand Roatan had great food. We recommend the cerviche, coconut shrimp, and the coconut mojitos!

Everyone is fabulous to work with.

This was our 6th visit to Roatan. We love Casa Martin and West Bay Village. Best location on West Bay Beach. We are already looking forward to our visit next year! REPLY: Thank you very much, see you next time!!

Prompt response

Beautiful location away from the "busy-ness" of West Bay but a short walk to get there for dining and activity. Having the spotty or non-existent internet was a problem (a few of the days) as one of our group was trying to sell their home back in the US and another was doing some work at the house. Not the house's problem but the local server - our only hitch of the week. Overall a wonderful experience at Casa Cascada. Great value also - beautiful home that was 1/2 the price of previous vacation homes we've rented in other tropical locations. REPLY: Thank you for your excellent review of Casa Cascada. You are right, it's a great location to get away from the beach area. So sorry about the internet, it is usually very good there, but we're happy it didn't spoil your vacation. We'd love to have you back!

See above.

Its a beautiful day in the neighborhood; a more community feel. Lovely!

Fernando is excellent to deal with. He addressed the few concerns we had very efficiently. The rest of the island house team were great as always.

The property is great and the recent changes in furniture and paint look great. Our concerns with the recent changes are the surveillance camera. This is very offensive and guests are not made aware of it before booking. We unplugged the camera as we did not to be monitored in that fashion. The addition of the nest smoke and carbon monoxide detector may sound good in principle but when it malfunctions and alarms at midnight we questioned why you would require this technology. The guests have no ability to stop the alarm and no instructions are available. Given the unpredictability of the power grid on the island, this will continue to cause grief to guests. The $1000.00 damage deposit is a bit excessive given some of the other properties do not collect the deposit at all. Fortunately the proximity of this property to the beach and the friendliness of the village will ensure a stay in West bay village will be very enjoyable.

Everyone was very friendly and helpful!

Excellent. We had some issues with losing our debit card immediately and not being able to access cash from the ATMs. Island House was extremely accommodating in helping us get the cash we needed. We are so appreciative of them for helping us!

It was a perfect location and we had everything we needed! Tammy was wonderful in making sure we had an amazing time. REPLY: Thank you for your kind review. You are correct, Tammy is an awesome host!

The entire crew at Island House are professional, friendly and efficient.

We love staying in West Bay Village and will be back as soon as possible! The Roatan vortex has a firm hold on us. REPLY: Woohoo! Thank you very much, see you guys next time!

Every one was friendly and helpful.

This is the best place to stay in all of West Bay Beach. REPLY: Thank you!

Your team members were helpful in every way. They scheduled pick up and return to the airport, provided transportation to shopping, the zipline and also offered suggestions for tours. REPLY: Thank you very much, we're happy you enjoyed yourselves and hope to have you back soon!

The Boathouse exceeded our expectations for comfort, cleanliness and amenities. What an amazing property. The West Bay Village area was beautiful. We always felt safe walking everywhere.

This is a first class opetation. They are professional and friendly, and will go out of their way to make your stay pleasant and comfortable.

The property was neat, clean, and comfortable. We reported a water leak and it was addressed and fixed immediately! The staff was very concerned about our comfort and a staff member was there the entire time repairs were being made.